About/FAQ

About

Our goal at Terrane Shop is to provide carefully curated, high performance used gear to our customers. We specialize in products from outfitters such as Arc’teryx, Salomon, Patagonia, and Nike ACG, sourcing functional and sought-after garments on our site and shipping internationally.

 

Shipping

Shipping and taxes are added automatically at checkout. Domestic orders will be shipped with USPS Standard Ground shipping and international orders will be shipped with First Class Package International shipping from USPS.

Additional tracking and expedited delivery are available for a fixed extra cost. Products are shipped from The United States and international orders will be subject to import duties. If you have questions regarding international orders or customs, please contact us directly by emailing shopterrane@gmail.com or direct messaging us on Instagram @terrane.shop.

International orders weighing 4+ lbs. are subject to $55 flat rate shipping ($45 for Canada).


Styling and Rental Services

For rental and styling inquiries, please reach out to shopterrane@gmail.com or @terrane.shop on Instagram. All services are subject to a contractual agreement specified upon mutual terms. 


Authenticity and Quality Guarantee

We provide a guarantee of authenticity for all products. If a product is an intentional bootleg, it will be noted and accounted for within its title and description.


Returns Policy

All sales are final. Please reach out to shopterrane@gmail.com or @terrane.shop on Instagram with any questions.

 

Payment

Payments are processed securely through the Shopify payments terminal; we accept all major credit cards as well as Google Pay and Apple Pay. If a customer wishes to pay with PayPal, E-Transfer (Canada Only), or Venmo please contact us directly by emailing shopterrane@gmail.com or direct messaging us on Instagram @terrane.shop.


Terms and Conditions

All products sold on terrane.shop are done so under the following terms and conditions:


    • Many products sold are secondhand, some of which display usage and wear. Please ensure you look at photos and read descriptions detailing an item’s condition before purchase. Products that are new and unused will be specified. If you have any questions, please reach out to shopterrane@gmail.com or @terrane.shop on Instagram.
    • Items will be shipped as soon as possible and tracking will be provided when applicable. Terrane Shop is not liable for potential damages after an item has begun shipping.